Resume update to 1st September 2022
2022
At Optima Solutions, I performed tasks as a support technician for the end customer as a user of the computer tools distributed by the company:
- ISL Online, a tool for remote control of computer equipment and electronic devices, carrying out implementation, configuration, maintenance and customer training projects. A professional, efficient and powerful tool that rivals others like Teamviewer or AnyDesk.
- FreshDesk, FreshService…. technological solutions from the company Freshworks, a world power in the field of cloud-based business software, aimed at medium and large companies with CRM and ERP software for customer and employee service in a fast and straightforward way.
- Ringover is a powerful communication solution 100% in the cloud that integrates telephony, videoconference, SMS and collaborative messaging aimed at medium and large companies.
In addition to offering technical support to the end customer for these technological solutions, I was part of the Projects team, where I participated in meetings with customers to do products demo, answered questions, offer ad hoc solutions for their needs and continue the development processes, implementation, configuration, training and maintenance of the same.
2020 - 2022
As an IT Service Desk EMEA team member based in London’s Farringdon Road offices, managing AV, communications and physical and technical support to 250+ office staff for three months until COVID-19 hit and all employees continued to work remotely from our homes.
Since the end of March 2020, I have been working remotely and providing IT support to employees in EMEA and APAC (around 7,000 employees).
Thanks to my experience in the logistics sector, I was also actively collaborating with the logistics department to distribute computer equipment to employees in their homes.
I used incident management tools such as ServiceNow, Jira, Confluence, and Zendesk to offer practical technical support to employees under the ITIL philosophy, where short and long-term projects are managed with regular meetings with the APAC team.
We offer training and active maintenance for the Zoom.us and 8×8 Work communication tools for employees telecommuting.
Infrastructure based on Apple systems, comprehensive solutions and tools to which we offered technical support.
2018 - 2020
I was deployment my IT skills and experience in the logistics sector within the Selfridges department store at 400 Oxford Street in London, working for the exclusive items company Christian Louboutin. I found an excellent opportunity to implement and share my technological knowledge to optimize the company’s logistics.
Exercising and assuming management tasks both in the flagship (Selfridges) of the brand in the United Kingdom and the London boutiques, I achieved and exceeded the objectives set, increasing productivity and providing added value to the teams in the logistics and distribution department (Europe) with effective stock management. I was applying Kanban philosophy with the Trello tool for planning work teams.
Optimization of inventory, existing stock, orders and shipments to other boutiques distributed throughout Europe using the technological solutions (omnichannel) of the ERP software of Yourcegid Retail Y2 and taking advantage of my knowledge in technology, I trained sales employees and supervisors on sales management tools and warehouses.
I was part of the logistics planning team of the company, where I contributed my experience and knowledge in digital solutions to optimize the process from the beginning.
2015 - 2018
Kurt Geiger LTD, as a brand originating from the United Kingdom, is, in turn, a retail distributor for the exclusive brands of Prada, Gucci, Balenciaga, Valentino, Saint Laurent, Tom Ford, etc… Here, I had the opportunity to work and coordinate an extraordinary team, within the Selfridges department store in London, collaborating in parallel with the company’s logistics, managing to exceed the objectives set in the annual planning.
I was receiving orders, carrying out inventories, shipping merchandise, assuming responsibilities regarding warehouse standards, implementing new ideas, and doing an excellent teamwork job.
In turn, I performed computer support tasks for the office equipment, troubleshooting the Wi-Fi network and other incidents related to electronic devices.
I have managed warehouse stock with the technological solution omnichannel RexRetail from the company Accelerex.
2008 - 2013
I was developing my professional career at Indra S.A, a leading global integrator company in the land and rail transport sector.
My work on the Spanish High Speed (AVE) project for the Madrid – Valladolid line in the first section of the high speed line to the north and northwest of Spain, was carried out for the first four years at the Traffic Regulation Center (CRC ) located in Segovia where the Data Center and the railway infrastructure command post were located.
The functions performed in this job included monitoring the computer systems in real-time and high availability (24×7), the ad hoc hardware and software of the railway infrastructure and passenger stations. Clustered digital systems for the safety of rail traffic, communications, backup systems and the prevention and resolution of incidents managed with an internal ticketing system.
In the last year of the project, I moved to the CRC located at the Atocha station command post (Madrid) for its implementation and management of all the High Speed lines in Spain (Madrid-Seville, Madrid-Barcelona, Madrid -Valladolid, Cordoba-Malaga and Orense-Santiago) with the new CTC and a video wall where all the railway lines can be monitored.
For five years, I acquired good knowledge about the high availability of real-time infrastructures, exciting projects and advanced systems oriented to the land transport sector.
2007 - 2008
In Segovia, there was the SEK International University, in the facilities of the Santa Cruz la Real convent, where I did my internship after finishing my studies in 2005. The IT department managed the entire technological infrastructure of the university, internal staff and students.
At the end of 2007, the Instituto de Empresa, based in Madrid as a business school, acquired the SEK University campus in Segovia and carried out a comprehensive transformation of both the building’s infrastructure and its technological infrastructure, convincing me to embark on a new path In the institution.
I became part of the technical support team, offering help to the university staff, professors and students with implementing the new systems, both on the university campus and in the student residences. New audiovisual systems for classrooms, meeting rooms, conference rooms, new communications equipment, Cisco Wi-Fi networks and special software for student admission and administration management.
I worked with Microsoft systems, communication networks (Intranet), and network printing systems. In addition, I was actively collaborating with the Digital Marketing department in teaching its team management systems.
2005 - 2007
I just finished my studies and my first internship, my professional career at Lexus Computers, a service company that offers its clients, individuals and companies effective and competent technical support.
In this company, I carried out work on the assembly of personal computers, with hardware customizations adapted to the needs of each client, hardware repair, the configuration of new equipment, and the installation of ethernet and Wi-Fi networks in different official organizations.
Configuration and monitoring servers based on Windows systems and Microsoft Exchange email servers.
I did remote technical support for different local and regional companies.
Thanks to the knowledge and experience acquired in this company, I could leap into other larger companies.
