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Javier García

IT Service Desk Specialist

Systems Administrator

Ideas & Creativity

Born in Segovia (Spain), explorer and curious. I am always interested in learning and sharing knowledge and advancing towards new horizons and new challenges.

About me

IT SUPPORT SPECIALIST

With an open mind, always looking for new challenges, lover of good habits, self-taught, passionate about new technologies, sports, reading, music, and the Environment, and a genuine interest in career growth and self-improvement.

Volunteer wherever collaboration is needed, good predisposition to socialize and maintain reasonable and cordial relationships, people skills and ease of adaptation to different work environments.

  • Phone: +34 625 040 897
  • E-mail: javi@javigarcia.es

I am a highly motivated and empathetic professional with strong problem-solving and analytical skills. I excel in contributing to the development of best practices, procedures, and policies that drive organisational success. Energised and positive throughout the week, I strive to inspire and uplift those around me, fostering a collaborative and productive environment.

 

Between 2008 and 2013, I held the role of Systems Operator for Spain’s High-Speed Rail Project (AVE) at ADIF, in collaboration with Indra S.A. During this time, I managed critical data centre operations, overseeing servers, networks, security, and high-availability systems in 24/7 environments. This role required exceptional precision, advanced technical skills, and a strong commitment to operational excellence.

Key Achievements and Skills

  • Project Management and ITSM Methodologies: Gained expertise in frameworks such as ITIL, CMDB, and ITSM, refining my ability to optimise processes and ensure service continuity.
  • High-Availability Systems: Implemented and managed technological solutions for real-time, high-availability systems, ensuring top performance in high-traffic environments.
  • International and Multicultural Environments: In 2015, driven by the ambition for growth and the desire to explore new markets, I relocated to London. This move significantly enhanced my adaptability and enabled me to collaborate effectively in multicultural teams within one of Europe’s leading technology hubs.

International Career Path 

  • Kurt Geiger (2016–2018): Specialised in logistics for luxury brands such as Prada, Gucci, and Balenciaga, leading the implementation of advanced technologies to optimise supply chain management. 
  • Christian Louboutin (2018–2020): As Logistics Supervisor, I led operational teams and collaborated with the European logistics department, achieving significant improvements in process efficiency and accuracy.
  • Indeed Inc. (2020–2022): Joined as IT Specialist at the London office, contributing expertise in remote support (EMEA and APAC) from March 2020, ensuring continuity and excellence in user experience. 
  • Optima Solutions (2022): Remotely managed cloud support solutions, showcasing strong problem-solving skills to address critical incidents and maintain operational efficiency in dynamic environments.

Digital Transformation and Certifications

In 2023, I oversaw the implementation of Business Intelligence solutions using Microsoft Power BI at Bionet Medical and Bioempresas, analysing and designing advanced dashboards to optimise CRM-driven strategic decision-making. 

In the same year, I obtained the Azure Solutions Architect Expert certification, enabling me to contribute to Digital Transformation projects at GRUDEM S.L.U., where I supported the implementation of Industry 4.0 solutions and IT/OT technologies, facilitating the company’s international expansion into the US market.

Contributions to Multinational Environments

Johnson Controls (TYCO Retail Security): Provided specialised technical support to INDITEX S.A., one of the world’s largest fashion retail groups, leveraging my expertise in digital transformation and technological solutions in a highly demanding environment. IT security in such settings was of critical importance.

Professional Profile

My professional career is defined by a strong results-oriented approach, adaptability to challenges, and continuous learning driven by my curiosity for emerging technologies. My achievements demonstrate my ability to lead innovation and digital transformation projects across diverse industries, integrating cloud technologies, business intelligence, and IT/OT project management. I am confident that my expertise can deliver significant value to your organisation. I appreciate your consideration and would be pleased to provide further details about my professional background.

IT Knowledge

What I do
Systems
Administration

Infrastructures based on Microsoft Windows, macOS or Linux.

Network
Administration

Installation, configuration and maintenance of communications networks.

IT
Support

Management and control of a computer support service for end users with a ticketing system.

Projects
Management

ITIL v.4 Knowledge for team project management.

Audiovisual
Smart home

Audio and video controllers. Systems  programmed and managed by remote control.

Graphic Design
y Web

Creativity and harmony to transmit feelings, emotions and concepts.

Certifications

Azure Administrator

Azure Administrator

Courses and seminars

Web Development with Python

Customer Support

Digital World. Professional Skills

Cibersecurity Advance

Data Analyst. Power BI

E-Invoicing

Digital Tools. Culture

Experience

Working with

Education

Studied at

Language Skills

Reading & Writing
  • Spanish

    Native. Mother language, full mastery of the language.

    99%
  • English

    Proficient. I am skilled enough to understand complex documents or messages but still put in the conscious effort when speaking and writing.

    75%

IT Skills

IT Tools
  • 95%
    Microsoft

    Experience and knowledge of Windows operating systems.

  • 90%
    Apple

    Experience and knowledge of macOS operating systems.

  • 85%
    ITIL y Ticketing

    ITIL v4 and ITSM ticketing systems, knowledge and experience.

  • 90%
    WordPress

    Design and maintaining websites are constructed and how content is delivered online.

  • 75%
    Google Workspace

    Knowledge to manage the Google Workspace.

  • 65%
    Security & Networks

    Knowledge about security tools and network management.

Reviews

What customers say

Portfolio

Last works

Contact