IT Service Desk Specialist
Systems Administrator
Ideas & Creativity
Born in Segovia (Spain), explorer and curious. I am always interested in learning and sharing knowledge and advancing towards new horizons and new challenges.
With an open mind, always looking for new challenges, lover of good habits, self-taught, passionate about new technologies, sports, reading, music, and the Environment, and a genuine interest in career growth and self-improvement.
Volunteer wherever collaboration is needed, good predisposition to socialize and maintain reasonable and cordial relationships, people skills and ease of adaptation to different work environments.
I am a highly motivated and empathetic professional with strong problem-solving and analytical skills. I excel in contributing to the development of best practices, procedures, and policies that drive organisational success. Energised and positive throughout the week, I strive to inspire and uplift those around me, fostering a collaborative and productive environment.
Between 2008 and 2013, I held the role of Systems Operator for Spain’s High-Speed Rail Project (AVE) at ADIF, in collaboration with Indra S.A. During this time, I managed critical data centre operations, overseeing servers, networks, security, and high-availability systems in 24/7 environments. This role required exceptional precision, advanced technical skills, and a strong commitment to operational excellence.
Key Achievements and Skills
International Career Path
Digital Transformation and Certifications
In 2023, I oversaw the implementation of Business Intelligence solutions using Microsoft Power BI at Bionet Medical and Bioempresas, analysing and designing advanced dashboards to optimise CRM-driven strategic decision-making.
In the same year, I obtained the Azure Solutions Architect Expert certification, enabling me to contribute to Digital Transformation projects at GRUDEM S.L.U., where I supported the implementation of Industry 4.0 solutions and IT/OT technologies, facilitating the company’s international expansion into the US market.
Contributions to Multinational Environments
Johnson Controls (TYCO Retail Security): Provided specialised technical support to INDITEX S.A., one of the world’s largest fashion retail groups, leveraging my expertise in digital transformation and technological solutions in a highly demanding environment. IT security in such settings was of critical importance.
Professional Profile
My professional career is defined by a strong results-oriented approach, adaptability to challenges, and continuous learning driven by my curiosity for emerging technologies. My achievements demonstrate my ability to lead innovation and digital transformation projects across diverse industries, integrating cloud technologies, business intelligence, and IT/OT project management. I am confident that my expertise can deliver significant value to your organisation. I appreciate your consideration and would be pleased to provide further details about my professional background.
Infrastructures based on Microsoft Windows, macOS or Linux.
Installation, configuration and maintenance of communications networks.
Management and control of a computer support service for end users with a ticketing system.
ITIL v.4 Knowledge for team project management.
Audio and video controllers. Systems programmed and managed by remote control.
Creativity and harmony to transmit feelings, emotions and concepts.
Azure Administrator
Azure Administrator
Web Development with Python
Customer Support
Digital World. Professional Skills
Cibersecurity Advance
Data Analyst. Power BI
E-Invoicing
Digital Tools. Culture
Working as IT Remote Support on INDITEX Global Project.
Working as IT Support focused on the IT Strategic Plan to Transform Digital on Industry 4.0 and Twin Digital feature.
As IT Analyst with Power BI tools and supporting the IT platform.
As IT Support Specialist in the support department offering solutions to technical problems to the end customer and employees.
As a member of the IT Service Desk EMEA team, in the London offices and remotely offering technical support to internal employees.
I was developing my IT and management skills in the logistics team and contributing my technological knowledge to the company.
I was developing my organizational skills and technological knowledge in the logistics and warehouse team.
As Systems Operator in INDRA's Road and Rail Transport solutions. ADIF AVE Project
Support technician in the IT department for employees and students of the university campus.
Technical Specialist in Information Systems Administration.
A-level Fine Arts and Design
A-level Science
Native. Mother language, full mastery of the language.
Proficient. I am skilled enough to understand complex documents or messages but still put in the conscious effort when speaking and writing.
Experience and knowledge of Windows operating systems.
Experience and knowledge of macOS operating systems.
ITIL v4 and ITSM ticketing systems, knowledge and experience.
Design and maintaining websites are constructed and how content is delivered online.
Knowledge to manage the Google Workspace.
Knowledge about security tools and network management.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
