With an open mind, always looking for new challenges, lover of good habits, self-taught, passionate about new technologies, sports, reading, music, and the Environment, and a genuine interest in career growth and self-improvement.
Volunteer wherever collaboration is needed, good predisposition to socialize and maintain reasonable and cordial relationships, people skills and ease of adaptation to different work environments.
I consider myself a person with a good attitude and empathy, with natural problem-solving and analytical skills, as well as the ability to contribute to developing best practices, procedures and policies within a company. I am charged with positive energy from Monday to Sunday that I try to share with those around me.
For five years (2008 – 2013), I performed the function of Systems Operator in the ADIF project: Spain High-Speed Train (AVE) for the company Indra S.A. A position where the responsibility and good performance of daily tasks in the data centre related to servers, networks, system support, security or 24×7 high availability systems are vital. In this company, I acquired knowledge and great experience in project management, thanks to the control of ticketing systems and the ITIL, CMDB and ITSM philosophy.
In 2015, with ambition and curiosity, I decided to explore new markets, start a new cycle and live a professional experience outside of Spain. So I decided to move to London, the capital of new European technologies, to improve my language skills and gain personal and professional experience in companies with international teams.
Between 2016 and 2018, I specialized in the world of logistics working for a company in the footwear sector in London called Kurt Geiger, a distributor of brands such as Prada, Gucci, Balenciaga, etc.
A sector where New Technologies are essential to interconnect headquarters and warehouses and carry out logistical control perfectly with the retail industry’s omnichannel strategy.
Continuing in the same sector, I climbed one more step and, between 2018 and 2020, applied my knowledge for the multinational of exclusive articles, Christian Louboutin, acting as a warehouse manager with a team under my supervision and supporting the European logistics department with the tools offered by new technologies to this sector.
In January 2020, I made the leap to the American multinational Indeed Inc. based in Austin (USA), where I can experience and develop my professional career as an IT Specialist Technician in the offices on Farrington Rd in London. As of March 2020, I will also start working in the remote support department (Service Desk) for EMEA and APAC.
From June 2021 to March 2022, I worked remotely as an IT Support Service Desk for Indeed Inc. from Spain. Still, after a few months of the pandemic, we received instructions to return to the offices, thus ending remote work and making the difficult decision to leave—the company. In the same month of March, I start working as a Technician Specialist in Computer Support for Optima Solutions in telecommuting mode. The company that offers support services for business solutions in the cloud and remote control tools.
I consider myself a person with character, ambition, and curiosity and with the motivation to learn quickly to improve my skills and develop my knowledge. I want to express my thanks in advance for the time you spent reading my professional profile. Please consider my previous experience and skills. I guarantee a genuine involvement as it would also be an exceptional opportunity for me to develop my professional career in your company.
Infrastructures based on Microsoft Windows, macOS or Linux.
Installation, configuration and maintenance of communications networks.
Management and control of a computer support service for end users with a ticketing system.
ITIL v.4 Knowledge for team project management.
Audio and video controllers. Systems programmed and managed by remote control.
Creativity and harmony to transmit feelings, emotions and concepts.
As IT Support Specialist in the support department offering solutions to technical problems to the end customer and employees.
As a member of the IT Service Desk EMEA team, in the London offices and remotely offering technical support to internal employees.
I was developing my IT and management skills in the logistics team and contributing my technological knowledge to the company.
I was developing my organizational skills and technological knowledge in the logistics and warehouse team.
As Systems Operator in INDRA's Road and Rail Transport solutions. ADIF AVE Project
Support technician in the IT department for employees and students of the university campus.
Technical Specialist in Information Systems Administration.
A-level Fine Arts and Design
A-level Science
Experience and knowledge in designing basic or more advanced websites with an online store.
Create advertisements utilizing typography and design concepts
Creates supporting graphics for web, social, email, and other platforms
Design & develop online brand creative pieces, including landing pages, banners and emails
Native. Mother language, full mastery of the language.
Proficient. I am skilled enough to understand complex documents or messages but still put in the conscious effort when speaking and writing.
Experience and knowledge of Windows operating systems.
Experience and knowledge of macOS operating systems.
ITIL v4 and ITSM ticketing systems, knowledge and experience.
Design and maintaining websites are constructed and how content is delivered online.
Photoshop, Acrobat, Illustrator, Indesign
Knowledge about security tools and network management.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
Excellent all around! What stood out most was Jake's excellent service. He made sure our order was placed in time, even though we were ordering on a holiday.
