Hello, I'm Javier, self-taught with more than 10 years of experience, passionate for Information Technology. I have gained knowledge and experience working for great companies in Spain and the United Kingdom.
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping customers and colleagues resolve complex technical IT issues. Possessing excellent client-facing skills, natural problem solving and analytical skills and ability to contribute to the development of best practices, procedures, and policies within a company.
I am a professional with years of experience in the Technology Information sector. I am a very hard-working, responsible, organized and self-motivated person who loves working both as a part of a team and individually. I also define myself as a very polyvalent and secure person who aims to achieve all the goals.
I have enough experience in IT as I have carried out different tasks and job positions all along with my career. Currently, I am looking for a job as an IT Technician. I worked as a Systems Operator in the project: High-Speed Train Spain (AVE) with different responsibilities the datacenter related to servers, networks, system support, security, high availability systems. I have proven experience with ITIL, CMDB, and ITSM ticketing systems. And I would also like to add my experience like helpdesk support with MacOS. I am a Spanish with the motivation to learn quickly, improve and develop my knowledge.
Furthermore, I consider myself a very easy going person. I decided to move into the United Kingdom for improving my language skills and acquiring personal and professional experience. I would like to express my gratitude in advance for the time you dedicate to me. Please, take into account my previous expertise and skills. I guarantee real involvement as it would also be an exceptional opportunity for me to develop my professional career in London.
I am available for an interview and look forward to hearing from you shortly.
Yours sincerely,
Javier Garcia
Team member of IT Service Desk in London's offices. Also known as Information Technology specialist, I provide support for different departments and end-users in a number of remote locatios. We ensure that computer hardware and software, as well as networks and servers, work consistently and correctly. As IT specialists I install programs, configure networks and databases, and provide assistance face to face in a "kiosk" to end-users. Working in Apple environment with laptops, tablets and conference rooms with the last and best technology. Working from home for few months offering online support to EMEA users.
Like a true leader! I was results-focused and has a track record in driving KPIs. Solutions orientated and strategy focused, I continually think out-of-the-box workflow to come up with innovative ideas to improve stock processes. In continuing contact with IT department to develop and improve the Company Omni Channel system and the technology infrastructure. Like a manager of the Back of House team, I was coaching the new staff, I created a new documentation, I deployed a new procedures and new planning to improve the workflow and the lead time measures. I developed with Kanban methodology with Trello a good planning. Motivate staff to achieve the highest possible standars in the stockroom and commit to promoting best practise within the company.
Responsible for retail IT system, assisting with deliveries, stock replenishment and the organisation of the stockroom, receiving orders and checking off stock, preparing product for dispatch which could include labelling. Assist in the maintenance of all inventory in the stockroom and on the selling floor, ensuring merchandise is neatly organised. Work effectively and perform multiple tasks to a high standard throughout the concession. Work closely with the bussines on company calendar to fordward plan for external events and seasonal changes in the bussines.
Like a multi-skilled IT manager with good all-round supervisory and technical expertise with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of the company. Extensive practical knowledge of complex systems builds, hardware and software testing, networking testing, systems support, technical support, and computer repairs. Management of the project of Irrigation Systems (ETL) automation with advanced control system wireless and smart technology. Monitoring and maintenance of the CCTV systems for security.
Like a competent and organized systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and the business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Monitoring the technology infrastructure High Availability, in the project high-speed rail in Spain (AVE), providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Monitors and performs routine operations as the computer, maintenance of IT infrastructure, monitoring the system's conditions in order to anticipate and mitigate potentially dangerous costly system problems.
Hands on knowledge and experience of the maintenance and support of computer systems and networks of both small and large departments. As well as the planning and practical implementation phases of various network & security projects. Previously held responsibility for ensuring the security of stored information and also for the installation of new hardware and software and in preventing illegal alterations, damage, or disclosure of information. Valuable experience of planning, co-ordinating and controlling the security measures for information systems to regulate access to computer data files. Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 200 users & on average answering 20 IT calls a day.
A bright, talented and ambitious IT support technician with a strong technical background. I possess self-discipline and the ability to work with the minimum of supervision. I have exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. I possess a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately. Providing thechnical advice, support and practical assistance to system users with macOS via the IT service desk telephone system and remote support software tools.